Daily work

Store search is not working: common questions and help

Resolve common Indexa issues: feed loading, search opening, missing products, outdated prices and AI assistant replies in your store.

User guide

The feed is added, but there are no products

Wait for loading to complete. Check the status, URL and feed format. Fix errors, refresh manually and check the product count.

If only some products are missing, check the feed language and availability settings.

Check code installation in “Widget → Integration”. For Google Tag Manager, make sure the container changes are published.

Check the selected element on the correct device and save. After a redesign, select it again.

Allow browser pop-ups and test without extensions that block scripts.

Check product data in the catalog and repeat the query using “Preview widget” in the dashboard’s top bar.

Review relevance, strict mode, synonyms and excluded words. Change one setting at a time.

Check whether the source feed is up to date and when it last refreshed successfully in Indexa.

If an update failed, the previous data can remain active. Fix the feed source and refresh it again.

Check whether it is enabled, your plan, AI provider, limits and excluded pages.

Test a question in the dashboard. For incorrect policy replies, review the store information under “Instructions”.

Share the website URL, feed or dashboard section, query, expected result, device and browser.

Include the error text or a screenshot. Do not send account passwords or AI provider keys.